We wish to reassure you that we have implemented robust contingency arrangements to handle your business as usual during these exceptional times.

We remain fully open as usual – However we know how frustrating it can be to occasionally telephone queue and recommend you do not call the office if your call is simply to make a balance enquiry.

Citysave offers instant access to your balance information requests through either (or both) a text message service and mobile phone account access.

• If you require an immediate balance, please text the word “Savings” to 80800 and a text will be delivered to your mobile phone containing your balance.
• For account balance information and the ability to withdraw money to your nominated account then we strongly recommend you register for our online service. This can be accessed most easily through your mobile phone. If you have not already set yourself up for this facility, please use the below link for guidance on how to register citysave.org.uk/how-to-register – once your registration has been approved you can access your account from the Citysave homepage. Simply click on “online area” from the website homepage menu.

Please remember to keep your personal details held by Citysave, including your mobile phone number, up to date.

We aim to provide robust service for your savings and loan requirements and wish everybody safe
navigation through this difficult period.

Yours sincerely
Citysave Credit Union

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